1. Introduction
This Privacy Policy explains how Ze Yuan Trade collects, uses, stores, and protects personal information when you visit our website at https://www.zeyuantrade.mom, contact us, or use any of the services we provide. Ze Yuan Trade is the trading name under which ZE YUAN TRADING DEVELOP LIMITED operates. Protecting your privacy is a fundamental part of the way we do business, and we have written this policy to be clear, complete, and easy to understand.
We recognise that the information you share with us is yours. Our goal is to be transparent about what we collect, why we collect it, how long we keep it, and the choices available to you at every stage. This policy applies to all individuals who interact with our website, communicate with our team, or engage us for computer systems design and related services.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please refrain from providing personal information to us and discontinue use of the website. If you have any questions, you are always welcome to contact us using the details in the final section of this document.
2. Who We Are
Ze Yuan Trade is operated by ZE YUAN TRADING DEVELOP LIMITED, a company established under the laws of Hong Kong. Our registered office is located at Rm 8 Unit A 3/F Cheong Sun Tower, 116-118 Wing Lok Street, Sheung Wan, Hong Kong (HK). We specialise in computer systems design and related services, including systems architecture, custom software development, systems integration, cloud and infrastructure engineering, cybersecurity, and managed support.
Throughout this Privacy Policy, references to Ze Yuan Trade, the Company, we, us, or our all refer to ZE YUAN TRADING DEVELOP LIMITED. References to you or your refer to the individual whose personal information we process, whether you are a prospective client, an active client, a website visitor, a vendor, or a job applicant.
For the purposes of applicable data protection laws, the Company acts as the data controller for the personal information described in this policy. This means we determine the purposes and means by which your personal information is processed, and we are responsible for ensuring that processing is lawful, fair, and transparent.
3. Information We Collect
We collect several categories of personal information, always with the aim of collecting only what is necessary for the purpose at hand. The specific types of information we process depend on how you interact with us and which services you request.
3.1 Identity and Contact Information
This includes your name, job title, company name, email address, telephone number, and postal address. We collect this information when you contact us, complete a form on our website, request a consultation, or enter into a service agreement with us.
3.2 Business and Technical Information
When you engage us for a project, we may process information about your business operations, your existing technology environment, your infrastructure configuration, and your project requirements. This information is necessary for us to understand your needs and design appropriate systems.
3.3 Website Usage Information
When you visit our website, we may automatically collect certain technical information through cookies and similar technologies. This includes your internet protocol address, browser type, device type, operating system, pages visited, time spent on pages, and referring website addresses. This information is generally aggregated and does not directly identify you.
3.4 Communication Records
We retain records of communications you have with us, including emails, telephone call notes, and messages submitted through our contact form. These records help us respond to your enquiries and improve the quality of our service.
4. How We Collect Information
We collect personal information through a variety of methods, each of which is described below so that you understand exactly how your data reaches us.
Information you provide directly. This is the most common source. You provide information when you fill in a contact form, subscribe to our newsletter, email or telephone our team, respond to a survey, or share project details during a consultation.
Information collected automatically. As you navigate our website, certain information is collected automatically through cookies, server logs, and similar technologies. This information helps us understand how visitors use our site so we can improve its structure and content.
Information from third parties. In some cases, we receive information about you from third parties, such as publicly available business directories, marketing partners, or the organisations you represent. When we receive information from third parties, we take reasonable steps to confirm that those parties have obtained your information lawfully.
5. How We Use Your Information
We use personal information only for legitimate business purposes and only to the extent necessary. The specific ways we use your information include the following.
5.1 To Provide and Manage Our Services
We use your information to deliver the services you have requested, including systems design, software development, integration, and support. This involves communicating with you about your project, managing timelines, and delivering the work described in our service agreement.
5.2 To Communicate With You
We use your contact details to respond to enquiries, provide project updates, send service notifications, and answer any questions you raise. We may also use your details to send you information about services that are relevant to your previous enquiries, where permitted by law.
5.3 To Improve Our Website and Services
We analyse aggregated and anonymised usage data to understand how our website performs and how we can improve the experience for our visitors. This analysis is conducted at a group level and does not single out individual visitors.
5.4 To Meet Legal and Regulatory Obligations
We may process personal information where necessary to comply with applicable laws, regulations, court orders, or lawful requests from public authorities, and to establish, exercise, or defend legal claims.
5.5 To Protect Our Business and Users
We use information to detect, prevent, and address security incidents, fraud, and abuse of our website and services, and to maintain the integrity and availability of our systems.
6. Legal Bases for Processing
Under data protection laws, we are required to have a legal basis for each purpose for which we process personal information. We rely on the following legal bases.
Performance of a contract. We process information that is necessary to perform the services we have agreed to provide to you, or to take steps at your request before entering into a contract.
Legitimate interests. We process information where we have a legitimate business interest that is not overridden by your rights and interests. This includes improving our services, maintaining the security of our systems, and communicating with prospective and existing clients in a way they would reasonably expect.
Consent. In some situations, we rely on your consent to process your information, for example when you subscribe to marketing communications. You may withdraw your consent at any time, and we will stop the relevant processing going forward.
Legal obligation. We process information where necessary to comply with a legal obligation to which we are subject, such as tax and accounting requirements.
9. International Data Transfers
Ze Yuan Trade operates internationally, and our service providers may be located in countries other than the country in which you reside. As a result, your personal information may be transferred to, stored in, and processed in jurisdictions that may have different data protection standards than your own.
When we transfer personal information across borders, we take appropriate safeguards to ensure that the information remains protected in accordance with this Privacy Policy and applicable law. These safeguards may include standard contractual clauses approved by relevant authorities, or ensuring that the receiving party is subject to adequate data protection laws.
By providing your information to us, you understand that it may be transferred to and processed in such locations. If you would like more information about the specific safeguards we apply to international transfers, please contact us using the details at the end of this policy.
10. Data Retention
We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The precise retention period depends on the type of information and the reason we hold it.
Information related to active client engagements is retained for the duration of the engagement and for a reasonable period afterwards to allow us to respond to follow up enquiries and fulfil contractual obligations. Records that we are required to keep by law, such as financial records, are retained for the period mandated by applicable legislation.
When personal information is no longer needed, we securely delete or anonymise it. We review our retention practices on a regular basis to ensure we are not holding information longer than necessary.
11. Data Security
We take the security of your personal information seriously and have implemented technical and organisational measures designed to protect it from accidental loss, unauthorised access, alteration, disclosure, or destruction.
Our measures include access controls that restrict personal information to authorised personnel, encryption of data in transit and at rest where appropriate, regular security reviews and testing, and staff training on data protection obligations. We also require our service providers to maintain comparable security standards.
No method of transmission over the internet or method of electronic storage is completely secure. While we work hard to protect your personal information, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
12. Your Privacy Rights
Depending on where you live, you may have certain rights in relation to your personal information. These rights may include the following.
Right of access. You may request a copy of the personal information we hold about you, along with details of how we use it.
Right to rectification. You may ask us to correct information that is inaccurate or incomplete.
Right to erasure. In certain circumstances, you may request that we delete your personal information.
Right to restrict processing. You may ask us to limit the way we process your information in certain situations.
Right to data portability. Where applicable, you may request a copy of your information in a structured, machine readable format and ask us to transmit it to another controller.
Right to object. You may object to processing based on our legitimate interests, and to the processing of your information for direct marketing.
Right to withdraw consent. Where processing is based on your consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact us using the details below. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before responding to certain requests.
13. Privacy for Children
Our website and services are directed at businesses and adults and are not intended for children under the age of sixteen. We do not knowingly collect personal information from children.
If you are a parent or guardian and believe that a child under your care has provided personal information to us, please contact us immediately using the details in the final section of this policy. If we become aware that we have collected personal information from a child without appropriate parental consent, we will take steps to delete that information promptly.
14. Third Party Links and Services
Our website may contain links to third party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third party services. We are not responsible for the privacy practices or the content of websites we do not control.
We encourage you to review the privacy policies of any third party websites you visit. When you follow a link from our website to another site, the information you share with that site will be governed by the privacy policy of the operator of that site, not by this policy.
We may also integrate third party services into our website from time to time, such as analytics providers or embedded content. Those providers may collect information about your use of our website in accordance with their own privacy policies.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the last updated date at the top of this page and, where appropriate, provide notice on our website.
We encourage you to review this policy periodically so that you remain informed about how we protect your information. Material changes will be communicated more prominently where required by law. Your continued use of our website and services after changes take effect constitutes acceptance of the revised policy.
16. How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us using the details below. We take privacy matters seriously and will respond to your enquiry as promptly as possible.
ZE YUAN TRADING DEVELOP LIMITED
Rm 8 Unit A 3/F Cheong Sun Tower, 116-118 Wing Lok Street, Sheung Wan, Hong Kong (HK)
Email: service@zeyuantrade.mom
Phone: +18288808238
Website: https://www.zeyuantrade.mom
If you are not satisfied with our response, you may have the right to lodge a complaint with the data protection supervisory authority in your jurisdiction. We would, however, appreciate the opportunity to address your concerns directly before you escalate the matter.